A. OUR RATES :
– Our internet rates are valid for booking made through our website not direct to hotel or through other website.
– Our internet rates are including 21% of government tax, service charge and breakfast, unless stated otherwise.
– Room rates are quoted per room per night except packages rates.
– Sightseeing tours rates are per car per day.
– Watersport, spa and adventure rates are quoted per person
– Self drive car rates are per day ( 24 hours) and unlimited mileage.
– Car charter with driver rates are applicable for maximum 10 hours a day.
– Being an agent dealing with many suppliers such as : hotels, villas and other services providers,
– We can not guarantee the accuracy of all information displayed on this website.
– However, we are keen to gradually update the information.
B.RESERVATION AND CONFIRMATION PROCEDURES:
– All bookings should be sent through our online reservation or inquiry form
– We will follow up your inquiry as soon as possible or we will let you know if more time required
– All bookings including room availability and room rates are referred to our written confirmation.
– To secure the booking,we will need a deposit/full payment by online with Visa/ Master card/PayPal.
– Cancellation fees will be applied as per hotel’s cancellation policy.
– As final confirmation, we will issue a confirmation voucher to show upon arrival to the hotel.
– Or our latest confirmation email is also treated as a booking confirmation.
C. GENERAL CANCELLATION POLICIES :
Regular (Low) Season :
– One night room charge for any cancellation within 2 days prior to the arrival date.
– Early check out will be charged one night room value.
High Season (July – August) :
– One night room charge for any cancellation within 14 days prior to the arrival date.
– Two nights room charge for any cancellation within 7 days prior to the arrival date.
– Early check out will be charged two nights room value.
Peak Season (20 December – 05 January) :
– One night room charge for any cancellation within 21 days prior to the arrival date.
– Two nights room charge for any cancellation within 14 days prior to the arrival date.
– Full nights room reserved will be charged for any cancellation within 7 days prior to arrival date.
– No refund for early check out.
Other conditions will be reffered to each hotel or service provider cancellation policies.
D. PAYMENT METHODS :
– A deposit or full prepayment is required to secure the confirmed bookings.
– We will not ask a deposit or payment until we receive a written confirmation from the booked hotel.
1. ONLINE PAYMENT IN USD WITH VISA OR MASTER CARD:
– We will email you the link for instant payment by online via our secured payment page
– Payment can be also by PayPal account in USD to our email : firstname.lastname@example.org
– Additional of 4% is applied for bank charge and online fee for payment by online or PayPal
– We do not keep your credit card number
2. TELEGRAPHIC TRANSFER (T.T) IN USD :
– International bank transfers to our banks : CIMB Niaga, Standard Chartered Bank.
– Details will be on our invoice.
3. DOMESTIC (LOCAL) BANKS TRANSFERS :
– Rupiah : ( ATM, Bank, E-banking, mobile banking) to: BCA, Mandiri, Permata , BNI, CIM Niaga, SCB.
– USD : CIMB Niaga or SCB (Standard Chartered Bank)
– We can check the payment instantly.
4. CASH PAYMENT :
– We accept Rupiah, USD, Euro, Aust Dollar, Sin Dollar, Yen
5. CREDIT CARD PAYMENT (VISA OR MASTER CARD) :
– Additional 3% for bank charge
– Payment using credit card will be billed in Indonesian currency.
– Convertion rates may change daily depending on currency fluctuation.
6. DIRECT PAYMENT TO HOTEL :
– Upon our confirmation, payment can be done also directly to the hotel at our confirmed rates.
– Should there be any further assistance we can do for you please email us or simply fill and submit the contact form